EX-99.2 3 q124investorpresentation.htm EX-99.2 q124investorpresentation
“A Forward-Thinking Bank with Strong Risk Management“ Let’s take on tomorrow. Investor Presentation: Q1 2024 April 2024


 
2 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” “project”, or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: a continuation of the recent turmoil in the banking industry, responsive measures taken by us and regulatory authorities to mitigate and manage related risks, regulatory actions taken that address related issues and the costs and obligations associated therewith, such as the FDIC special assessments, the impact of COVID-19 and its variants on the U.S. economy and customer behavior, the impact that changes in the economy have on the performance of our loan and lease portfolio, the market value of our investment securities, the continued success and acceptance of our blockchain payments system, the demand for our products and services and the availability of sources of funding, the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply, actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships, higher inflation and its impacts, and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2023, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law. This does not constitute an offer to sell, or a solicitation of an offer to buy, any security in any state or jurisdiction in which such offer, solicitation or sale would be unlawful. Forward-Looking Statements


 
3 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Adjusted core EPS1,2 excluding certain one-time items of $1.68; above consensus Strength of the Franchise Maintaining Superior Credit Quality Strong Capital and Liquidity TCE/TA1 increased to 7.3%; approaching ~7.5% target CET14 increased to 12.5%4 Immediately available liquidity greater than 220% of uninsured deposits5 NPA ratio remains at low level of 0.17% Minimal exposure to higher-risk office CRE asset classes which represents only ~1% of HFI loan portfolio $1.2 billion of business unit deposit1,3 growth used to repay $1.2 billion of wholesale funding Deposit pipeline remains robust at $2.0 billion+ Non-interest bearing deposits account for 26% of total deposits; wholesale CDs now represent only 10% of total deposits Management Outlook Remain optimistic on ability to deliver strong financial results with higher margins and higher NII New banking teams to further build our strong and unique franchise Q1’24 Earnings Review Let’s take on tomorrow. 1. Non-GAAP measure, refer to appendix for reconciliation 2. Excludes certain one-time pre-tax items of $11.3 million 3. Total deposits excluding wholesale CDs and BMTX student-related deposits 4. Capital ratios are estimated pending final regulatory report 5. Uninsured deposits of $5.2 billion (estimate) to be reported on Customers Bank’s call report less $1.1 billion of collateralized deposits and $0.1 billion of affiliate deposits A Forward-Thinking Bank with Strong Risk Management Exceptional 5-year track record Successful deposit transformation with strong balance sheet in 2023 Significant tailwinds in 2024 with 10 new very experienced banking teams from legacy Signature Bank Track Record and Recent Strategic Moves


 
4 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Let’s take on tomorrow. Our Priorities Remain Unchanged Selectively pursue disciplined growth by focusing on holistic and strategic relationships that create franchise value Focus on further strengthening our balance sheet, improving liquidity, capital ratios and margins Not deviate from strong risk management principles: − Superior credit quality − Sound interest rate risk management − Maintain robust liquidity − Strong capital ratios − Positive operating leverage


 
5 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Demonstrated Sustainable Organic Growth Increasing Revenue, EPS and TBVPS at 15%+ CAGR Over the Last Five Years 2018 2023 $317 $75819% Total Revenue $ millions Non-Interest Expenses $ millions Diluted EPS per share Tangible Book Value1 per share $1.78 $7.32 2018 2023 33% $23.32 $47.61 2018 2023 15% 2018 2023 $220 $353 10% Revenues have grown at roughly 2x the CAGR of expenses Customers will continue to make investments in the business that drive positive operating leverage 1.0 TRACK RECORD AND RECENT STRATEGIC MOVES 1. Non-GAAP measure, refer to appendix for reconciliation


 
6 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. $500 billion of dislocated deposits from disrupted banks in 2023 $4.2 billion of business unit deposit1,2 growth in the last 12 months; substantial opportunity remains Customers has Substantial Momentum Following the Banking Events of March 2023 Exited Non-Strategic Relationships Sold $1.2 billion of Fund Finance commitments and Consumer Installment loans Transactions released substantial risk-weighted asset capacity Attracted Top Tier Talent Recruited 30 Venture Banking team members and expanded client coverage nationally Recruited Chief Credit Officer, Head of Treasury Management and Chief Marketing Officer from larger disrupted banks Acquired Loan Portfolio $631 million loan portfolio acquisition from FDIC at ~85% of book value Transaction increased Venture Banking client base by 4x Acquired Small Fraction of Dislocated Deposits 1.0 TRACK RECORD AND RECENT STRATEGIC MOVES 1. Total deposits excluding wholesale CDs and BMTX student-related deposits 2. Non-GAAP measure, refer to appendix for reconciliation Strategic Priority Transform Deposit Base Focus on Holistic Banking Relationships Recruit New Experienced Teams & Constantly Enhance Talent Remain Nimble Initiative Description 0.8% 99.2%


 
7 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Single point of contact, client-centric banking model Entrepreneurial culture High-performing, commercially-oriented with scale to meet clients’ needs Best-in-class service, technology and product capabilities Positive Momentum Continues in 2024 with Hiring of Experienced Banking Teams Situation Overview 10 business banking teams joined in April Deep client relationships in New York metro and selected markets in California and Nevada Teams had $10 billion+ in deposits, and thousands of clients, prior to the events of March 2023 Financial Impact High-quality deposits will be increasingly accretive to NIM Revenues expected to fully offset incremental non-interest expense within 12 months Significant EPS accretion expected in 2025 Strategic Rationale Enhances deposit transformation adding high-quality, low-cost, sticky deposits Remix higher-cost business unit deposits1,2 reducing overall cost of deposits Recruitment of experienced banking teams is a core competency • Corporate & Specialized Banking verticals built by recruiting experienced teams • 5 successful existing New York banking teams for 7+ years 1.0 TRACK RECORD AND RECENT STRATEGIC MOVES 1. Total deposits excluding wholesale CDs and BMTX student-related deposits 2. Non-GAAP measure, refer to appendix for reconciliation Why CUBI?


 
8 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Q1’24 (vs. Q4’23) Profitability Balance Sheet Credit 3.10% vs. 3.31% NIM $21.3B +0% Total Assets 0.17% +4 bps NPA Ratio $13.3B +0% Total Loans and Leases $35.7M +32% NPLs Financial Highlights - GAAP Highlights Q1’24 2.0 Q1’24 EARNINGS REVIEW $1.40 Diluted EPS $45.9 M Net Income ROCE ROAA 0.94% vs. 1.16% Total Deposits $18.0B +0% Reserves to NPLs 374% vs. 499%12.1%


 
9 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Q1’24 (vs. Q4’23) Profitability Balance Sheet Credit 3.10% vs. 3.31% NIM $21.3B +0% Total Assets 0.17% +4 bps NPA Ratio $13.3B +0% Total Loans and Leases $35.7M +32% NPLs Financial Highlights – Core/Adjusted 1. Excludes pre-tax FDIC special assessment expenses of $500k, loss on investment securities of $75k and derivative credit valuation adjustment loss of $222k 2. Excludes certain one-time pre-tax items of $11.3 million 3. Non-GAAP measure, refer to appendix for reconciliation Highlights Q1’24 2.0 Q1’24 EARNINGS REVIEW $1.68 Adjusted Core EPS1,2,3 $55.1 M Adjusted Core Earnings1,2,3 Adjusted Core ROCE1,2,3 14.5% $1.42 Core EPS1,3 $46.5 M Core Net Income1,3 Core ROCE1,3 12.2% Core ROAA1,3 0.95% Adjusted Core ROAA1,2,3 1.11% vs. 1.22% Total Deposits $18.0B +0% Reserves to NPLs 374% vs. 499% Core PTPP ROAA1,3 1.58% Adjusted Core PTPP ROAA1,2,3 1.79% vs. 1.90%


 
10 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Total Deposits $ billions Successfully Executing on Deposit Franchise Transformation • Four consecutive quarters with ~$1.0 billion of business unit deposit1,3 growth • $1.2 billion of business unit deposit1,3 growth paid down $1.2 billion in wholesale CDs • Strong QoQ commercial growth − Mortgage Finance (+41%) − Fund Finance (+33%) − New York Banking Teams (+9%) − Venture Banking (+5%) Average cost of deposits 1. Total deposits excluding wholesale CDs and BMTX student-related deposits 2. Uninsured deposits of $5.2 billion (estimate) to be reported on Customers Bank’s call report less $1.1 billion of collateralized deposits and $0.1 billion of affiliate deposits 3. Non-GAAP measure, refer to appendix for reconciliation 3.45% 3.0 STRENGH OF THE FRANCHISE 3.39% $3.5 $5.8 $8.4 Q1’23 $4.5 $5.6 $7.9 Q2’23 $4.8 $5.8 $7.6 Q3’23 $4.4 (25%) $5.6 $7.9 Q4’23 $4.7 (26%) $5.7 $7.6 Q1’24 $17.7 $18.0 $18.2 $17.9 $18.0 Non-Interest Bearing DDA Interest Bearing DDA Non-DDA $4.0 $1.2 $12.8 Deposit Composition $18.0 Uninsured Deposits Collateralized and Affiliate Deposits FDIC Insured Deposits 78%2


 
11 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Deposit Transformation Phase I: Wholesale Funding1 Remix Nearly Complete FHLB Advances $ billions Wholesale CDs $ billions $0.3 $0.9 $1.0 Q1’23 $0.3 $1.0 Q4’23 $0.3 $1.0 Q1’24 $2.1 $1.2 $1.2 -$0.9 -41% FHLB callable fixed FHLB callable floating FHLB non-callable fixed • Approximately $1.0 billion of wholesale CD maturities in Q2-Q4’24 − ~$500 million maturing in Q2’24 • Total deposit pipeline remains at $2.0+ billion despite significant business unit deposit2,3 growth 3.0 STRENGH OF THE FRANCHISE Q1’23 Q4’23 Q1’24 $5.3 $3.0 $1.8 -$3.5 -66% Business Unit Deposits2,3 $ billions Q1’23 Q4’23 Q1’24 $11.9 $14.9 $16.1 +$4.2 +36% 1. Wholesale CDs and FHLB advances 2. Total deposits excluding wholesale CDs and BMTX student-related deposits 3. Non-GAAP measure, refer to appendix for reconciliation 10%30% 17% % of total deposits 8%13% 8%Borrowings as % of total liabilities


 
12 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Annualized NII Benefit $ millions $1.5 billion $2.0 billion -150 bps Reduction in Rate of Remixed Deposits Pi pe lin e C on ve rs io n Deposit Transformation Phase II: Business Unit Deposit Remix Initiated 3.0 STRENGH OF THE FRANCHISE Total Deposits $ billions $4.7 $13.3 Q1’24 $18.0 ILLUSTRATIVE IMPACT OF DEPOSIT REMIX Non-Interest Bearing Deposits Interest Bearing Deposits $2.5 billion $22.5 $30.0 $37.5 $30.0 $40.0 $50.0 $37.5 $50.0 $62.5 -200 bps -250 bps 0.00% 4.66% 3.45% $2.0 Billion+ Pipeline Deposit Cost Q1’24, percent


 
13 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Strategic Portfolio Remix Complete with Specialized C&I Our Leading Growth Driver Loans - HFI $ billions $1.3 $6.2 $7.2 Q1’23 $1.0 $5.9 $7.0 Q2’23 $1.0 $5.8 $6.8 Q3’23 $0.9 $5.7 $6.3 Q4’23 $0.8 $5.6 $6.5 Q1’24 $14.7 $13.8 $13.6 $12.9 $12.9 1. Excludes PPP 6.70% 6.83% 7.87% 7.30% 7.05% Yield on Loans • Actionable loan pipeline to deploy robust liquidity at ~300 basis points additional spread led by our specialized banking verticals driving holistic relationships 3.0 STRENGH OF THE FRANCHISE • Total HFI loan1 growth of $60 million in Q1’24 • Commercial HFI loan1 growth of $142 million in Q1’24 Loans – HFI1 Growth QoQ $ millions $204 -$62 -$82 Corporate & Specialized Banking Community Banking1 Consumer Installment 3% -1% -9% Growth QoQ percent Corporate & Specialized Banking Community Banking Consumer Installment HFI


 
14 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Net Interest Income and Net Interest Margin Expected to Improve in 2024 Net Interest Income $ millions • Selective in pace of loan growth in Q1’24 prioritizing holistic relationships • NIM in Q1’24 impacted by − $1 billion exit of non-strategic interest earning assets late in Q4’23 − Replacement of predominantly non-interest bearing student serviced deposit balances − Retaining balance sheet capacity for new banking teams, resulting higher cash balances and lower average loans during the quarter 3.0 STRENGH OF THE FRANCHISE Net Interest Margin (%) 3.10% -$358 2.96% $4.0 $13.5 Q4’23 $3.8 $13.1 Q1’24 $17.5 $16.9 Gross Loans Investment Securities Average Balances $ billions -$236 QoQ $ millions 3.31% Q1’23 Q4’23 Q1’24 $314.9 $345.9 $331.8 -$14.2 Q1’23 Q4’23 Q1’24 $165.0 $173.4 $171.4 -$2.2 Q1’23 Q4’23 Q1’24 $149.9 $172.5 $160.4 Interest Income $ millions Interest Expense $ millions


 
15 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Customers Operates with Industry-Leading Efficiency $79 $89 $89 $89 $99 Q1’23 Q2’23 Q3’23 Q4’23 Q1’24 Core Non-Interest Expense1 $ millions • Disciplined expense management resulting in flat core non-interest expense1 for the last four quarters when excluding one-time items in Q1’24 • Revenues from new banking teams expected to exceed expenses within one year Core Non-Interest Expense1 / Average Assets percent • CUBI’s core non-interest expense1 as percent of average assets is top quartile among regional bank peers2 3.02% C UB I 1.86% CUBI (Q1’24) Regional Bank Peers2 (MRQ) 1. Non-GAAP measure, refer to appendix for reconciliation 2. Selected 2024 proxy peers as disclosed in appendix 3.0 STRENGH OF THE FRANCHISE Top Quartile (1.94%) Median (2.06%)


 
16 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Robust Liquidity Position with Greater than 220% Coverage of Uninsured Deposits Immediately Available Liquidity $ billions $3.8 $1.2 $3.4 Q4’23 $3.7 $1.1 $4.1 Q1’24 $8.5 $8.9 +$0.4 Cash FHLB Available Committed Capacity FRB Available Committed Capacity 1. Uninsured deposits of $5.2 billion (estimate) to be reported on Customers Bank’s call report less $1.1 billion of collateralized deposits and $0.1 billion of affiliate deposits 2. Selected 2024 proxy peers as disclosed in appendix 4.0 STRONG CAPITAL AND LIQUIDITY • CUBI’s ratio of immediately available liquidity to uninsured deposits1 estimated to be approximately 224% • Total overall liquidity of ~$11 billion as of Q1’24 Loans-HFI to Deposits Q1’24, percent CUBI Peer Median2 72% 91% Borrowings as % of Total Liabilities Q1’24, percent CUBI Peer Median2 8% 7%


 
17 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Tangible Book Value1 per share Tangible Book Value Per Share has More Than Doubled Over the Last Five Years 1. Non-GAAP measure, refer to appendix for reconciliation 2. CAGR from Q4’18 to Q1’24 inclusive of impact of AOCI mark-to-market 3. Selected 2024 proxy peers as disclosed in appendix AOCI $23.32 $26.17 $27.92 $37.21 $38.97 $47.61 Q4’18 Q4’19 Q4’20 Q4’21 Q4’22 Q4’23 Q1’24 $49.18 4.0 STRONG CAPITAL AND LIQUIDITY $4.20 $53.38 15%2 • 5-year+ CAGR in TBV1 has been 15%2 despite AOCI headwinds compared to 4% for regional bank peers3 • AOCI recovery of $4.3 million or $0.14 per share in Q1’24 • Organic growth strategy has enabled us to grow clients, revenue, earnings and TBVPS1 without dilutive M&A


 
18 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. ` 12.3% 13.2% 14.3% 15.3% 15.6% Total Risk-Based Capital percent 5.9% 6.0% 7.3% 6.5% 7.0% 7.8% +25 bps +140 bps TCE/TA2,3 percent 1. Capital ratios are estimated pending final regulatory report 2. TCE/TA negatively impacted by 62 bps in Q1’24 due to AOCI 3. Non-GAAP measure, refer to appendix for reconciliation Robust Capital Levels Provides Customers With Significant Flexibility AOCI 9.6% 10.3% 11.3% 12.2% 12.5% CET1 Risk-Based Capital percent 4.0 STRONG CAPITAL AND LIQUIDITY • Strong opportunity to deploy risk-based capital into loans • Top quartile CET1 adjusted for AOCI – 11.5% • TCE/TA3 increased approximately 25 bps QoQ and 140 bps YoY • On track to achieve ~7.5% TCE/TA3 target Q1’23 Q2’23 Q3’23 Q4’23 Q1’241


 
19 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Commercial NCOs percent 0.15% 0.13% 0.14% 0.13% 0.17% NPAs as Percent of Total Assets percent Credit Metrics Remains Benign 0.12% 0.16% 0.17% 0.14%0.06%1 2.61% 2.46% 2.96% 2.81% 3.26% 0.49% 0.50% 0.51% 0.55%0.42%1 Consumer NCOs percent Total NCOs percent 5.0 MAINTAINING SUPERIOR CREDIT QUALITY • Commercial NCOs declined by 18% QoQ • Office CRE represents only ~1% of HFI loan portfolio • $619 million of multifamily loans to properties of 50%+ rent regulated in NYC − Less than $55 million mature or rate reset before 2026 • Consumer installment HFI down to ~6% of HFI loan portfolio Q1’23 Q2’23 Q3’23 Q4’23 Q1’24 1. Excludes $6.2 million charge-offs against $8.7 million ACL on PCD loans upon FDIC loan pool acquisition


 
20 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. 2024 Management Outlook Metrics 1.15% – 1.25%ROAA Prior Outlook – FY 2024 Efficiency Ratio Net Interest Margin Mid – 40s 3.20% – 3.40% 10% – 15% business unit deposit1,3 growth; low single-digit total deposit growth Deposit Growth Loan Growth PPNR Growth2 10% – 15% driven by redeploying excess liquidity (cash and securities) into loans 10% – 15% ~11.5%CET1 ~7.5%TCE / TA3 Tax Rate 22% – 24% 6.0 MANAGEMENT OUTLOOK 1. Total deposits excluding wholesale CDs and BMTX student-related deposits 2. 2023 baseline adjusted PPNR of $367.0 million (adjusted for $11.4 million of PPP net interest income in FY’23 and $27.0 million of outsized discount accretion related to acquired loan portfolio from the FDIC transaction in Q3’23) 3. Non-GAAP measure, refer to appendix for reconciliation Current Outlook By Q4’24 ~50% by Q4’24 High-end of range by Q4’24 By Q4’24 annualized


 
21 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Let’s take on tomorrow. Concluding Perspectives Fourth consecutive quarter of ~$1.0 billion of business unit deposit1,2 growth with significant reduction in wholesale funding over the last four quarters Robust deposit pipeline remains at $2.0+ billion NIM Expansion Strategic Outlook Strengthening Capital Base Strong capital levels with 7.3% TCE/TA2 and 12.5% CET13 Remain on track to achieve stated TCE/TA2 target of 7.5% Client-centric culture continues to drive franchise value Deposit remix has significant runway with meaningful financial benefits Poised to deploy securities and cash into higher yielding loans Operating platform designed to generate positive operating leverage and drive superior profitability Strong loan pipeline for execution Net interest margin expected to increase in Q2-Q4 from current levels Improving Deposit Franchise Maintaining Strong Risk Management Robust liquidity position with coverage of over 220% of uninsured deposits4 Diversified loan and deposit franchises built to perform across all macroeconomic environments; credit continues to perform well 1. Total deposits excluding wholesale CDs and BMTX student-related deposits 2. Non-GAAP measure, refer to appendix for reconciliation 3. Capital ratios are estimated pending final regulatory report 4. Uninsured deposits of $5.2 billion (estimate) to be reported on Customers Bank’s call report less $1.1 billion of collateralized deposits and $0.1 billion of affiliate deposits New banking teams well-positioned to take market share Opportunity to replace higher-cost deposits with more granular, stable and lower-cost deposits Highly experienced banking teams with deep client relationships and the platform to deliver exceptional client service Business and Commercial Banking Teams


 
ANALYST COVERAGE D.A. Davidson Companies Peter Winter Hovde Group David Bishop Jefferies Group LLC Casey Haire Keefe, Bruyette & Woods Inc. Kelly Motta Maxim Group Inc. Michael Diana Piper Sandler Companies Frank Schiraldi Stephens Inc. Matt Breese Wedbush Securities Inc. David Chiaverini Raymond James Steve Moss B.Riley Securities, Inc. Hal Goetsch 2024 New Analyst


 
APPENDIX


 
24 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Customers Bancorp, Inc. NYSE: CUBI Headquarters West Reading, PA Offices1 55 FTE Employees 732 Market Capitalization As of April 19, 2024 $1.5B Total Assets $21.3B Tangible Book Value2 $49.18 Share price As of April 19, 2024 $48.22 Data as of March 31, 2024, unless otherwise noted (1) Offices includes branches, executive offices, Private Banking Offices and Loan Production Offices (2) Non-GAAP measure, refer to appendix for reconciliation A Forward-Thinking Bank with Strong Risk Management Customers Bancorp Overview Community Banking Corporate & Specialized Banking Corporate & Specialized Banking Community Banking Digital Banking Deep relationship-based community banking predominantly in the Northeast with selected presence in the Carolinas, Florida and Texas Serving small and medium-sized businesses, and individuals, with a comprehensive suite of loan and deposit products National corporate businesses where Customers has differentiated capabilities, often enhanced through technology, to create value for clients Serving sophisticated corporate businesses above the complexity level of most community banks but with a higher level of service and attention than large regionals provide Consumer Suite of loan and deposit products delivered digitally to clients; increasingly generating fee and “fee- like” revenue with limited credit risk through our HFS strategy Commercial Transaction banking (treasury and payment services) with associated deposits D es cr ip tio n Regional C&I, owner-occupied CRE, SBA, multifamily, non-owner-occupied CRE, mortgage Operating deposit accounts (commercial and consumer) Lender finance, capital call lines, venture banking, mortgage finance, equipment finance, healthcare, real estate specialty finance Operating deposit accounts Consumer installment lending Payments Online savings Pr od uc ts Providence Dallas Raleigh/Durham Chicago Washington, D.C. Southern California Bay Area Denver NYC Boston Orlando PA Portsmouth Austin


 
25 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Commercial Real Estate Exposure Lower than Peers CRE % of Loans-HFI percent 16% 6% 9% 1% CUBI1 8% 30% Peers2 27% 45% Construction Commercial Real Estate Multifamily 1. As of Q1’24; Excludes owner occupied CRE; 33% total CRE including owner occupied CRE 2. As of Q4’23; Selected 2024 proxy peers as disclosed in appendix 3. Includes owner occupied CRE 4. LTV is based on value at the most recent available appraisal 54% 27% 10%8% C&I3 Total CRE1 ConsumerMortgage Finance % of Loans-HFI Q1’24, percent Multifamily ($2.1 billion) Office CRE ($159 million) Average Size LTV4 DSCR $3.2 million 52.2% 1.70x Average Size LTV4 DSCR $6.4 million 64.1% 1.51x


 
26 Let’s take on tomorrow. © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Disciplined Underwriting Has Resulted in Healthy Credit Metrics Within Our Multifamily Portfolio Total Multifamily1 50%+ NYC RR Multifamily1 Maturity/Rate Reset $ millions 2024 2025 2026 2027+ $70 $141 $83 $1,847 Maturity/Rate Reset $ millions 2024 2025 2026 2027+ $27 $28 $42 $523 1. As of Q1’24 2. LTV is based on value at the most recent available appraisal Total Balance $619 million Average Size $7.7 million LTV2 65.1% DSCR 1.44x Interest Only 4.9% of portfolio 90% of portfolio maturing in 2026+ 4%3% 7%% 86% 7%4% 5% 84%% Total Balance $2.1 billion Average Size $6.4 million LTV2 64.1% DSCR 1.51x Interest Only 8.9% of portfolio • Limited near-term maturities/rate resets through 2026 • Strong LTV and DSCR metrics with limited interest only exposure • Debt Service Coverage Ratios conservatively calculated including amortization, even during I/O period 91% of portfolio maturing in 2026+


 
27 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. 17% 49% 33% 1% FICO Score1 660-679 680-699 700-749 750+ 22% 33% 23% 12% 5% 4% 0-9.99% 10 – 19.99% 20 – 29.99% 30 – 39.99% 40 – 49.99% > 50% Unknown Geography Profession Debt to Income Ratio1 Borrower Income 16% 42% 42% <$50K $50K -$100K >$100K 21% 11% 20% 26% 22% West Southwest Midwest Southeast Northeast Consumer Installment Loans – Portfolio Credit Metrics Purpose 68% 9% 6% 17% Personal Loan Specialty Home Improvement Student Loan 95% 3% 2% Non COVID-19 Impacted Segments Non-Professional Retail & Restaurants Average FICO Score1 ~737 Average DTI1 ~20% Average Borrower Income ~$107k Weighted average life of ~2.2 years Note: Data as of March 31, 2024; includes consumer installment HFS loans 1. DTI and FICO scores as of time of origination


 
28 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Investment Securities – AFS percent, Q1’24 Securities Portfolio Generating Attractive Returns with Minimal Credit and Duration Risk • Spot yield: 5.33% • Effective duration: 1.7 years • Floating rate securities: 40% • Credit rating: 62% AAA with only 2% at BB and below 51% 25% 23% 1% MBS & CMO ABS Corporate Other Total: $2.6 billion Investment Securities – HTM percent, Q1’24 • Spot yield: 4.26% • Effective duration: 3.0 years • Floating rate securities: 25% • Credit rating: 41% AAA with no rated securities non- investment grade • ABS: $0.5 billion of credit enhanced asset backed securities from sale of consumer installment loan portfolio in Q3’22 and Q2’23 49%51% Credit Enhanced ABS MBS & CMO Total: $1.0 billion


 
29 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Selected 2024 Proxy Peers • Atlantic Union • BankUnited • Commerce • Community Bank System • FB Financial • First Busey • F.N.B. • Fulton • Independent • Northwest • Old National • Pinnacle • Provident • Sandy Spring Note: Excludes the following banks due to lack of available disclosure – Ameris, Associated, Axos, Eastern, First Financial (OH), First Merchants, Silvergate (removed following its March 8, 2023 announcement that it would wind down operations and liquidate the bank), TowneBank, United, United Community, WesBanco, WSFS


 
30 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Robust Sources of Liquidity 1. Includes CLOs Liquidity Sources ($000's) 1Q 24 1Q 23 YOY Change Cash and Cash Equivalents $3,701,120 $2,046,685 $1,654,435 FHLB Available Borrowing Capacity $1,119,296 $860,578 $258,718 FRB Available Borrowing Capacity $4,082,885 $6,516,922 ($2,434,037) Investments (MV AFS + HTM) US Gov't & Agency Debt $0 $0 $0 Agency & Non-Agency MBS & CMO $1,840,287 $1,858,846 ($18,559) Municipals $0 $0 $0 Corporates $610,470 $586,795 $23,675 ABS (1) $1,152,419 $1,324,912 ($172,493) Other AFS $33,729 $26,710 $7,019 Less: Pledged Securities HTM & AFS ($1,714,379) ($2,019,311) $304,933 Net Unpledged Securities $1,922,526 $1,777,952 $144,575 Total $10,825,827 $11,202,137 ($376,310)


 
31 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. 1. Excludes mortgage finance reported at fair value, loans held for sale and PPP loans 2. Utilized Moody’s March 2024 baseline and adverse forecast scenario with qualitative adjustments for Q1’24 provision 3. Utilized Moody’s December 2023 baseline and adverse forecast scenario with qualitative adjustments for Q4’23 provision 4. Non-GAAP measure, refer to appendix for reconciliation Allowance for Credit Losses for Loans and Leases ($ in thousands) March 31, 2024 December 31, 2023 Amortized Cost1 Allowance for Credit Losses Lifetime Loss Rate2 Amortized Cost1 Allowance for Credit Losses Lifetime Loss Rate3 Loans and Leases Receivable: Commercial: Commercial and Industrial, including Specialty Lending $ 6,274,501 $ 23,003 0.37 % $ 6,326,458 $ 23,503 0.38 % Multifamily 2,123,675 18,307 0.86 % 2,138,622 16,343 0.76 % Commercial Real Estate Owner Occupied 806,278 10,201 1.27 % 797,319 9,882 1.24 % Commercial Real Estate Non-Owner Occupied 1,182,084 18,320 1.55 % 1,177,650 16,859 1.43 % Construction 185,601 1,866 1.01 % 166,393 1,482 0.89 % Total Commercial Loans and Leases Receivable $ 10,572,139 $ 71,697 0.68 % $ 10,491,089 $ 68,069 0.65 % Consumer: Residential Real Estate $ 482,537 $ 6,707 1.39 % $ 484,435 $ 6,586 1.36 % Manufacturing Housing 37,382 4,160 11.13 % 38,670 4,239 10.96 % Installment 792,606 50,732 6.40 % 874,926 56,417 6.45 % Total Consumer Loans Receivable $ 1,312,525 $ 61,599 4.69 % $ 1,398,031 $ 67,242 4.81 % Total Loans and Leases Receivable $ 11,884,664 $ 133,296 1.12 %4 $ 11,889,120 $ 135,311 1.14 %4


 
32 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. The non-GAAP measures presented are not necessarily comparable to non-GAAP measures that may be presented by other financial institutions. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP. The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document. Reconciliation of Non-GAAP Measures - Unaudited


 
33 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core earnings and Adjusted core earnings- Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 Total Per share Total Per share Total Per share Total Per share Total Per share GAAP net income to common shareholders $ 45,926 $ 1.40 $ 58,223 $ 1.79 $ 82,953 $ 2.58 $ 44,007 $ 1.39 $ 50,265 $ 1.55 Reconciling items (after tax): Severance expense — — 473 0.01 — — 141 0.00 637 0.02 Impairments on fixed assets and leases — — — — — — 12 0.00 86 0.00 Loss on sale of capital call lines of credit — — — — — — 3,914 0.12 — — (Gains) losses on investment securities 57 — (85) (0.00) 492 0.02 49 0.00 (49) (0.00) Derivative credit valuation adjustment 169 0.01 267 0.01 (151) (0.00) (101) (0.00) 204 0.01 Tax on surrender of bank-owned life insurance policies — — — — — — 4,141 0.13 — — FDIC special assessment 380 0.01 2,755 0.08 — — — — — — Core earnings $ 46,532 $ 1.42 $ 61,633 $ 1.90 $ 83,294 $ 2.59 $ 52,163 $ 1.65 $ 51,143 $ 1.58 Deposit servicing fees prior to 2024 5,405 0.16 FDIC premiums prior to 2024 3,200 0.10 Core earnings adjusted for one-time non-interest expense items $ 55,137 $ 1.68


 
34 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core return on average assets and Adjusted core return on average assets - Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP net income $ 49,726 $ 62,092 $ 86,756 $ 47,574 $ 53,721 Reconciling items (after tax): Severance expense — 473 — 141 637 Impairments on fixed assets and leases — — — 12 86 Loss on sale of capital call lines of credit — — — 3,914 — (Gains) losses on investment securities 57 (85) 492 49 (49) Derivative credit valuation adjustment 169 267 (151) (101) 204 Tax on surrender of bank-owned life insurance policies — — — 4,141 — FDIC special assessment 380 2,755 — — — Core net income $ 50,332 $ 65,502 $ 87,097 $ 55,730 $ 54,599 Deposit servicing fees prior to 2024 5,405 FDIC premiums prior to 2024 3,200 Core net income adjusted for one-time non-interest expense items $ 58,937 Average total assets $ 21,335,229 $ 21,252,273 $ 21,978,010 $ 21,654,735 $ 21,052,920 Core return on average assets 0.95 % 1.22 % 1.57 % 1.03 % 1.05 % Core return on average assets adjusted for one-time non-interest expense items 1.11 %


 
35 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core return on average common equity and Adjusted core return on average common equity – Customers Bancorp ($ in thousands) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP net income to common shareholders $ 45,926 $ 58,223 $ 82,953 $ 44,007 $ 50,265 Reconciling items (after tax): Severance expense — 473 — 141 637 Impairments on fixed assets and leases — — — 12 86 Loss on sale of capital call lines of credit — — — 3,914 — (Gains) losses on investment securities 57 (85) 492 49 (49) Derivative credit valuation adjustment 169 267 (151) (101) 204 Tax on surrender of bank-owned life insurance policies — — — 4,141 — FDIC special assessment 380 2,755 — — — Core earnings $ 46,532 $ 61,633 $ 83,294 $ 52,163 $ 51,143 Deposit servicing fees prior to 2024 5,405 FDIC premiums prior to 2024 3,200 Core net income adjusted for one-time non-interest expense items $ 55,137 Average total common shareholders' equity $ 1,529,211 $ 1,449,728 $ 1,373,244 $ 1,335,408 $ 1,273,780 Core return on average common equity 12.24 % 16.87 % 24.06 % 15.67 % 16.28 % Core return on average common equity adjusted for one-time non-interest expense items 14.50 %


 
36 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core pre-tax pre-provision net income and ROAA; Adjusted core pre-provision net income and ROAA - Customers Bancorp ($ in thousands, except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP net income $ 49,726 $ 62,092 $ 86,756 $ 47,574 $ 53,721 Reconciling items: Income tax expense 15,651 21,796 23,470 20,768 14,563 Provision (benefit) for credit losses 17,070 13,523 17,856 23,629 19,603 Provision (benefit) for credit losses on unfunded commitments 430 (136) 48 (304) 280 Severance expense — 639 — 182 809 Impairments on fixed assets and leases — — — 15 109 Loss on sale of capital call lines of credit — — — 5,037 — (Gains) losses on investment securities 75 (114) 626 62 (62) Derivative credit valuation adjustment 222 361 (192) (130) 259 FDIC special assessment 500 3,723 — — — Core pre-tax pre-provision net income $ 83,674 $ 101,884 $ 128,564 $ 96,833 $ 89,282 Deposit servicing fees prior to 2024 7,106 FDIC premiums prior to 2024 4,208 Adjusted core pre-tax pre-provision net income (adjusted for one-time non-interest expense items) $ 94,988 Average total assets $ 21,335,229 $ 21,252,273 $ 21,978,010 $ 21,654,735 $ 21,052,920 Core pre-tax pre-provision ROAA 1.58 % 1.90 % 2.32 % 1.79 % 1.72 % Adjusted core pre-tax pre-provision ROAA (adjusted for one-time non-interest expense items) 1.79 %


 
37 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core efficiency ratio: Adjusted core efficiency ratio - Customers Bancorp ($ in thousands, except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP net interest income $ 160,385 $ 172,506 $ 199,773 $ 165,271 $ 149,899 GAAP non-interest income $ 21,231 $ 18,672 $ 17,775 $ 15,997 $ 18,121 Loss on sale of capital call lines of credit — — — 5,037 — (Gains) losses on investment securities 75 (114) 626 62 (62) Derivative credit valuation adjustment 222 361 (192) (130) 259 Core non-interest income 21,528 18,919 18,209 20,966 18,318 Core revenue $ 181,913 $ 191,425 $ 217,982 $ 186,237 $ 168,217 GAAP non-interest expense $ 99,169 $ 93,767 $ 89,466 $ 89,297 $ 80,133 Severance expense — (639) — (182) (809) Impairments on fixed assets and leases — — — (15) (109) FDIC special assessment (500) (3,723) — — — Core non-interest expense $ 98,669 $ 89,405 $ 89,466 $ 89,100 $ 79,215 Deposit servicing fees prior to 2024 (7,106) FDIC premiums prior to 2024 (4,208) Adjusted core non-interest expense $ 87,355 Core efficiency ratio (1,2) 54.24 % 46.70 % 41.04 % 47.84 % 47.09 % Adjusted core efficiency ratio (adjusted for one- time non-interest expense items) (2) 48.02 % 1. Core non-interest expense for 2020 and prior years include BMTX non-interest expenses 2. Core efficiency ratio calculated as non-interest expense divided by core revenue


 
38 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core non-interest expense to average assets; Adjusted core non-interest expense to average assets - Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP non-interest expense $ 99,169 $ 93,767 $ 89,466 $ 89,297 $ 80,133 Severance expense — (639) — (182) (809) Impairments on fixed assets and leases — — — (15) (109) FDIC special assessment (500) (3,723) — — — Core non-interest expense $ 98,669 $ 89,405 $ 89,466 $ 89,100 $ 79,215 Deposit servicing fees prior to 2024 (7,106) FDIC premiums prior to 2024 (4,208) Adjusted core non-interest expense $ 87,355 Average total assets $ 21,335,229 $ 21,252,273 $ 21,978,010 $ 21,654,735 $ 21,052,920 Core non-interest expense to average assets 1.86 % 1.67 % 1.62 % 1.65 % 1.53 % Adjusted core non-interest expense to average assets (adjusted for one-time non-interest expense items) 1.65 %


 
39 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible common equity to tangible assets - Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 GAAP total shareholders' equity $ 1,691,617 $ 1,638,394 $ 1,561,607 $ 1,456,652 $ 1,421,020 Reconciling items: Preferred stock (137,794) (137,794) (137,794) (137,794) (137,794) Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,629) Tangible common equity $ 1,550,194 $ 1,496,971 $ 1,420,184 $ 1,315,229 $ 1,279,597 GAAP Total assets $ 21,347,367 $ 21,316,265 $ 21,857,152 $ 22,028,565 $ 21,751,614 Reconciling items: Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,629) Tangible assets $ 21,343,738 $ 21,312,636 $ 21,853,523 $ 22,024,936 $ 21,747,985 Tangible common equity to tangible assets 7.3 % 7.0 % 6.5 % 6.0 % 5.9 %


 
40 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible book value per common share - Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q4 2022 Q4 2021 Q4 2020 Q4 2019 Q4 2018 GAAP total shareholders' equity $ 1,691,617 $ 1,638,394 $ 1,402,961 $ 1,366,217 $ 1,117,086 $ 1,052,795 $ 956,816 Reconciling Items: Preferred stock (137,794) (137,794) (137,794) (137,794) (217,471) (217,471) (217,471) Goodwill and other intangibles (3,629) (3,629) (3,629) (3,736) (14,298) (15,195) (16,499) Tangible common equity $ 1,550,194 $ 1,496,971 $ 1,261,538 $ 1,224,687 $ 885,317 $ 820,129 $ 722,846 Common shares outstanding 31,521,931 31,440,906 32,373,697 32,913,267 31,705,088 31,336,791 31,003,028 Tangible book value per common share $ 49.18 $ 47.61 $ 38.97 $ 37.21 $ 27.92 $ 26.17 $ 23.32


 
41 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Business Unit Deposits (formerly, Core Deposits, Total Deposits, excluding Wholesale CDs and BMTX student deposits) - Customers Bancorp ($ in thousands) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 Total deposits $ 17,961,383 $ 17,920,236 $ 18,195,364 $ 17,950,431 $ 17,723,617 Reconciling items: Wholesale CDs 1,809,383 2,970,615 3,713,933 4,651,054 5,311,083 BMTX student deposits 850 1,157 636,951 407,118 506,922 Business Unit Deposits (formerly, Core Deposits, Total deposits, excluding wholesale CDs and BMTX student deposits) $ 16,150,960 $ 14,948,464 $ 13,844,480 $ 12,892,259 $ 11,905,612


 
42 © 2024 C USTO M ERS BAN C O RP, IN C . / ALL RIG HTS RESERVED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Coverage of credit loss reserves for loans and leases HFI, excluding PPP - Customers Bancorp ($ in thousands except per share data) Q1 2024 Q4 2023 Q3 2023 Q2 2023 Q1 2023 Loans and leases receivable $ 11,936,621 $ 11,963,855 $ 12,600,548 $ 12,826,531 $ 13,391,610 Loans receivable, PPP (51,957) (74,735) (137,063) (188,763) (246,258) Loans and leases held for investment, excluding PPP $ 11,884,664 $ 11,889,120 $ 12,463,485 $ 12,637,768 $ 13,145,352 Allowance for credit losses on loans and leases $ 133,296 $ 135,311 $ 139,213 $ 139,656 $ 130,281 Coverage of credit loss reserves for loans and leases held for investment, excluding PPP 1.12 % 1.14 % 1.12 % 1.11 % 0.99 %